One of Hsinchu County Government’s standout policies for 2026 is the promotion of an AI Citizen Assistant, which aims to increase the efficiency of county services and help citizens obtain relevant welfare information without hassle. The County Government plans to establish a proactive notification platform that integrates information from different departments and bureaus (Social Affairs, Long-term Care, Education, etc.), and automatically dispatches notifications via LINE or similar software reminding eligible citizens to apply for welfare services. This is expected to eliminate the previous inconvenience of having to sort through a torrent of information to locate services.
After hearing a report from Digital Affairs Department Head Liu I-Fan at the management meeting on January 6, 2026, County Magistrate Yang Wen-Ke affirmed that the AI Citizen Assistant proactive service will be available for all citizens of Hsinchu County, and will increase administrative efficiency while ensuring the more accurate targeting of welfare services. The launch of this service is one of the Hsinchu County Government’s major administrative tasks for the year, and Magistrate Yang indicated that all relevant units are striving to cooperate.
Digital Affairs Department Head Liu I-Fan explained that in the future, when Hsinchu County citizens sign up for the AI Citizen Assistant platform, they will be given the option to receive welfare notifications. The system will run a backend comparison against relevant welfare system data, and if the user has opted into welfare notifications, it will proactively send reminder texts (via LINE, etc.) to notify the user of applications for welfare programs, such as gifts and subsidies for senior citizens, provided they meet the application criteria. This will assist citizens in easily grasping relevant information and implement elder-friendly policies.
Additionally, the County Government plans to simultaneously meet the needs of households with children. When a child reaches the age of eligibility to apply for public or private kindergarten, the system will proactively send a reminder notice to assist parents in preparing relevant application materials in advance, easing the childrearing burden.
The Digital Affairs Department emphasized that Hsinchu County Government actively promotes user-friendly digital services. The AI Citizen Assistant considers the public’s needs and uses smart comparison mechanisms to proactively remind eligible citizens to apply for social welfare, reducing the burden on citizens to check for themselves and jump through hoops, creating more intimate and convenient County Government services. The planning and installation of relevant systems is expected to be completed by the end of 2026. In the future, Hsinchu County Government will continue to expand its services, allowing more residents to enjoy smart, convenient County Government services.